Healthy Rewards FAQ

    How does Smoothie King Healthy Rewards work?
    Smoothie King Healthy Rewards makes it easy to earn healthy rewards. Every $10 spent earns you 1,000 points. Every 1,000 points unlocks a $1 off healthy reward. You can spend it right away or save up your points for a Free Smoothie Healthy Reward.

    When you become a member, you’ll earn a $2 healthy reward just for joining the program and receive a bonus $2 healthy reward on your birthday and sign-up anniversary! As a member, you’ll also have access to exclusive offers.

    How does the app work?
    The app makes it easy and convenient for you to both earn and redeem healthy rewards with every Smoothie King purchase.  You can also search locations, view the menu, and get exclusive in-app Offers!

    How do I earn healthy rewards?
    Simply tap the “Earn” button and scan your code at the register during each visit. Points will be added to your bank.  Once you have reached 1,000 points, you will unlock a $1 off healthy reward to use on your favorite smoothie! Every 1,000 points unlocks another dollar off healthy reward, so you can spend it right away or save up your points for a Free Smoothie Healthy Reward.

    What are the healthy rewards?
    Every $10 spent earns you 1,000 points. Every 1,000 points unlocks a $1 off healthy reward. You can spend it right away or save up your points for a Free Smoothie Healthy Reward. Once you’ve reached 7,000 points, your points will automatically convert to a Free Smoothie Healthy Reward worth up to $7 off (expires after 60 days).

    When can I convert points into healthy rewards?
    Anytime you like! You can get $1 off for every 1,000 points you earn. You can choose to spend 1,000 points for a $1 off immediately or save for a larger reward (2,000 points = $2, 3,000 points = $3 and so on up to a Free Smoothie Healthy Reward up to $7 off).

    Once a reward is issued, can I use multiple healthy rewards in the same transaction?
    No. You can spend as many points as you like up to 7,000, but once points have been converted into a dollars-off healthy reward you can only use one per transaction.

    Do loyalty points expire?
    Points expire after 24 months of inactivity.  Once you reach 7,000 points, the system will automatically issue a reward for a free Smoothie. Once a Free Smoothie Healthy Reward is issued, it expires in 60 days.

    Can I earn points on a gift card purchase?
    Yes, you can earn points when you use your gift card to purchase a smoothie; however, you cannot earn points when you purchase a gift card.

    Can I earn loyalty points when I place a catering order?
    Yes, you can earn loyalty points on catering orders.

    Can I earn loyalty points for fundraising, events or school lunches?
    No, you cannot earn loyalty points for fundraising, events or school lunches. In order to give the most back to the organization, we limit the discounts available on these programs.

    I forgot my phone. Can I still earn loyalty points?
    Yes, the team member can look up your loyalty account with the phone number you entered when you registered for the program.  If you forget to mention you are part of the program at the counter, that’s okay!  Just shoot Customer Service a quick email with a copy of your receipt.  

    I forgot my phone. Can I still redeem healthy rewards?
    No, you have to have your phone and the Smoothie King app in order to redeem the healthy rewards you’ve earned.

    My transaction is complete and I forgot to scan my phone. Can you still credit my points?
    Absolutely!  Just email a photo of your receipt to App Support in the app and one of our agents will happily add the points to your account.  

    The store I visited didn’t accept my rewards app, what happened, can I still get my points?
    Sometimes, stores will be unable to connect to the internet, which inhibits our ability to add points to your account. If this happens during your visit, keep your receipt and email it to App Support.  They will add the points to your account!  All stores should accept the Smoothie King Healthy Rewards program, if you are experiencing repeated difficulty, please reach out to Smoothie King Support for further action.

    My rewards app was used correctly in the transaction, but I don’t see my points, where are they?
    Points can take up to 45 minutes to post to your account. If you don’t see them after this time has passed, please email App Support immediately and they will take care of your needs.

    How do I get referral points/rewards?
    You will earn 250 referral points for every person you share the program with. As a bonus, each person you share the program with will also earn 250 points to start! Click the “Refer a Friend” button in the sidebar menu to share your unique code via email, text, or Twitter. Points will be awarded once your friend downloads and registers for the app.

    How do I know how many healthy rewards/points I have?
    Tap the “My Rewards” button on the home page. There you can see how many healthy rewards you have, track how many points you have, and see how far you are from earning your next reward.  To see your history, select the “View Activity” button for more information.

    How do I redeem my healthy rewards/points?
    On the Rewards page (click on “My Rewards”), tap on the healthy reward that you want to redeem and scan at the register when it’s time to pay.

    Is there a limit to how many points I can earn?
    Yes, guests are limited to earning points on three transactions per day. So, if you enjoy Smoothie King for breakfast, lunch and dinner, you’ll receive points on every transaction, but if you come back for dessert, you will not earn points on that fourth visit.

    Where can I find allergen and nutritional information?
    Please refer to our website for allergen and nutritional information.

    I’m having problems with my app. What should I do?
    Contact us at smoothieking@rlvt.net to email our technical support team with any potential issues.

    What do I do if I forgot my password?
    From the Sign In screen, click on the “Forgot Password?” prompt. Enter your email address and hit submit.  You will receive an email with a password to log in. You can change your existing password at any time from the “Manage Account” section from the sidebar menu.

    What do I do if I forgot the email address I used to sign up? You can email App Support with one of the following in order to verify your account: 1. Mobile Phone number; 2. Previous email address; 3.  Birthday or 4.  Current points balance associated with the account.  Once your account is verified for privacy/security reasons, we’ll be happy to change the email address associated with your account!

    How can I find a Smoothie King near me?
    You can use the “Locations” search bar and search by City, State, or Zip Code.

    How do I view location hours?
    See our location hours on the “Locations” page, accessible from the home screen of this app.

    How do I use my promo code?
    Promotions can be redeemed by entering the promo code that you’ve received.  Go to the sidebar navigation and select “Promo Codes” to enter your code.

    How can I provide feedback on my experience?
    Click the “Contact Us” section within the sidebar menu to provide your feedback.

    Where can I see the Terms of Use and Privacy Policy?
    You can view the Terms of Use and Privacy Policy by going to the Sign Up or Log In page. Once there, you will see that the words “Terms of Use” and “Privacy Policy” lead to their corresponding external links.

    Does Smoothie King Healthy Rewards work on a Windows Phone?
    No. Smoothie King Healthy Rewards is not currently supported on a Windows Phone. The Windows 10 launch requires all apps to be available across all Windows devices, which prohibits a mobile-only app to exist on the platform. As Windows and Smoothie King continue to evolve, we look forward to offering a Windows compatible version. At this time, you can join our program online to receive special offers and product news through email, but you will not be able to redeem any points you earn on our Smoothie King Healthy Rewards program.