FAQs
REWARDS FAQs
Healthy Rewards is the Smoothie King loyalty program. Members earn Purpose Points with each purchase and are invited to exclusive events and promotions. Members will earn a sign-up bonus just for registering and can upgrade any 20 oz smoothie to a 32 oz smoothie for free every Friday.
Simply create an account online here or download the Smoothie King app from the Apple Store or Google Play Store depending on your device type. You must register to sign up for Healthy Rewards and start earning points!
The app makes it easy and convenient for you to both earn and redeem Healthy Rewards with every Smoothie King purchase. You can also search locations, view the menu, and get exclusive in-app offers!
Healthy Rewards are earned Purpose Points converted to currency. Every $1 spent as a Healthy Rewards member earns 100 Purpose Points. For each $1 spent as a Champion member, 125 Purpose Points are earned. Every 2,500 Purpose Points unlocks a $2 Healthy Reward. Healthy Rewards can be used immediately or accrued in “Banked Rewards”.
Yes. You can stack as many earned Healthy Rewards as you’d like, as long as they are within the expiration window.
There are two tiers of membership to the Healthy Rewards program:
- Healthy Rewards Member
1 - 34,999 Purpose Points earned annually
Earn 100 points for every $1 spent
Get a $2 20 oz Smoothie Birthday Bonus
- Champion Member
35,000+ Purpose Points earned annually
Earn 125 points for every $1 spent
Get a Free 20 oz Smoothie Birthday Bonus
Purpose Points are earned on Smoothies, Smoothie Bowls, Snacks and other Smoothie King purchases. Purpose Points are not earned on tip amount, gift card purchases, service fees or delivery fees.
Purpose Points expire after six months of inactivity. That is, six months have passed since a transaction/purchase has occurred for the member.
Status is achieved annually; once you become a Champion Member, you have 365 days to earn for a sequential year.
Yes! Give your phone number to the team member at the store. If you have your receipt, just navigate to the "Help & FAQ” tab and select “Add Receipt for Missed Loyalty Points” to upload information from your receipt, and our App Support team will add your points!
Sometimes, stores will be unable to connect to the internet, which inhibits our ability to add points to your account. If this happens during your visit, keep your receipt and input the information into the "Help & FAQ” tab when you select “Add Receipt for Missed Loyalty Points”. All stores should accept the Smoothie King Healthy Rewards program, if you are experiencing repeated difficulty, please reach out to Smoothie King Support for further action.
Points can take up to 24 hours to post to your account. If you don’t see them after this time has passed, please navigate to “Add Receipt for Missed Loyalty Points” in the “Help & FAQ” section within the app to submit your receipt information to our App Support team.
The full balance of Banked Rewards will be applied to the total when selected. Banked Rewards cannot be partially redeemed.
Any balance remaining after applied to an order will stay in your account. For example: If your check is $6.50 and you apply your $8 reward balance, you will still have $1.50 banked after your purchase.
If Healthy Rewards members and Champion members transact (make a purchase) every six months, Banked Rewards will not expire. If more than six months pass between purchases, Banked Rewards will expire.
Tap “Scan to Pay & Earn” on the main page. If you have a debit or credit card linked to your app, you will have two QR codes available: one for scanning and earning points only, the other for both payment and earning points. Swipe left or right to reveal the other QR code on your app. If you do not have a debit/credit card linked to your app, you will only see the QR code for scanning and earning points only.
You can enable auto reload of Blender Bucks to ensure that you always have enough bucks in your account to pay for your Smoothie King. If you enable auto reload, we will add $25 to your account any time your Blender Bucks balance falls below $10 using the default card that you have on file.
Follow these simple steps:
Step 1: Select "Manage Payment Methods" from the hamburger menu or from the payments screen during checkout before placing an order.
Step 2: Tap “Fund with Gift Card” under Blender Bucks.
Step 3: Enter your gift card number/PIN and tap "Add Funds”.
Step 4: Place your order and own the day!
No, by adding a Smoothie King gift card to your Healthy Rewards account, your entire balance will transfer from the physical gift card (or e-gift card) to your Healthy Rewards account.
Yes! Blender Bucks can be used with Banked Rewards.
Yes! Blender Bucks can be used with a deal or offer (example: Free Upsize Friday).
Only Smoothie King gift cards can be used in the app. Third-party gift cards cannot be used in the Smoothie King app.
Yes – the best way to ensure you are earning Purpose Points when making purchases with a gift card is to have the gift card loaded into your Healthy Rewards Account on the app.
Gift card purchases are not eligible for Purpose Points.
Points are earned on purchases where redemption of Blender Bucks occurs and not the initial loading.
From the menu icon (three lines in upper left corner of the app), select Blender Bucks History. Here, the five most recent transactions will show. Blender Bucks transactions include, purchases, auto reloads and funds added via Smoothie King Gift Cards.
The new Smoothie King app allows you to order four different ways!
Order ahead – place your order from anywhere and have it ready when you arrive at the store
Delivery – Stay put and let us bring it to you
Scan-To-Pay – Order in store or from the drive-thru line and scan the app to pay, earn points and redeem rewards.
Scan-To-Earn – Want to earn and redeem points, but pay outside of the app? No problem! This option allows you to handle payment externally from the app but reap the benefits that Healthy Rewards has to offer by earning points and redeeming offers and rewards.
Want to order your favorites when you arrive? Just open up the app, tap “Scan” from the bottom of the home screen and toggle it on.
Absolutely! Our Scan-To-Earn option allows you to handle payment externally from the app but reap the benefits that Healthy Rewards has to offer by earning points and redeeming dealss and rewards. Just open up the app, tap “Scan” from the bottom of the home screen. Ensure “Scan to Pay” is toggled off before showing the QR code at the register.
The delivery range varies by location. To see if we can deliver to you, please log into your account and select your local store location, tap “Start Order” and tap “Delivery” as your order type. Place your order as usual. Once the order is submitted, a delivery service provider will pick it up and bring it to you. Don’t forget to tip your driver!
As a Healthy Rewards member, you can upgrade any 20 oz smoothie to a 32 oz smoothie every Friday for free. You must order via the app or by scanning in store and apply the Free Upsize Friday deal, to get your free upsize.
You can earn points on Free Upsize Friday, but you cannot redeem Banked Rewards on 32 oz Smoothies on Friday. Banked Rewards cannot be combined with any other deals.
You can earn points on Free Upsize Friday, but you cannot redeem Healthy Rewards on 32 oz Smoothies on Friday. Healthy Rewards cannot be combined with any other promotions.
Catering orders are not eligible for Purpose Points.
Catering orders are not eligible for Purpose Points.
Yes! At the register, tell the team member you are a Healthy Rewards member and want them to look up your available Rewards and deals. The team member will ask for your email address or phone number tied to your Healthy Rewards account and your available Rewards and deals will automatically populate. (NOTE: this is only available to Healthy Rewards members that have logged into their account on the app at least once.)
Yes! Place your order directly with a team member and ask for your receipt. When you’re reunited with your phone, open the Smoothie King app and tap “Earn Points On A Past Order” from the menu. Simply enter the barcode digits from your receipt and points will be added.
You have up to 48 hours to earn points for any offline orders.
Sometimes stores will be unable to connect to the internet, which inhibits our ability to add points to your account. If this happens during your visit, keep your receipt and input the information into the “Earn Points On A Past Order” section from the main flyout menu within the app. Most Smoothie King locations should accept the Smoothie King Healthy Rewards program. You have up to 48 hours to earn points for any offline orders. If you are experiencing repeated difficulty, please contact us here.
Points can take up to 24 hours to post to your account. If you don’t see them after this time has passed, please contact us here.
Simply open the Smoothie King app and tap the “Home” icon at the bottom of the screen. Here you can see how many points you have, the number of points away you are from your next reward and the dollar amount of Banked Rewards you have to redeem.
Open the Smoothie King app and select the “scan” icon from the bottom menu bar. Be sure the “Scan-to-pay” button is toggled on (showing red) if you intend to pay with the app. If you choose to pay outside the app (with cash or physical card) toggle “scan-to-pay” button off (showing white). Select “Redeem Rewards & Offers” to see available Rewards and deals and apply one to your order. Present the QR Code at the register to earn Purpose Points, redeem Rewards or deals and pay (when applicable).
Simply open the Smoothie King app and build your favorite order. From the cart, you can see your available deals and Rewards. Just tap “Apply” to the offer that looks most appealing to you.
From the menu icon (three lines in the upper left corner), select Recent Orders. Here, the five most recent order-ahead and delivery transactions will be available for review. In-store transactions (Scan-to-Pay and Scan-to-Earn) will not be included in the transactions listed.
No, you’re only able to redeem one offer per order. Choose wisely!
Absolutely! You will earn points on every order, regardless of any discount you apply. Fun Fact: If there’s a point multiplier event going on, you’ll earn those too!
From the menu icon (three lines in the upper left corner), select Rewards History. Here, all transactions with the points earned can be reviewed as well as $2 Rewards earned and any bonus points or credit awarded.
That’s easy! If you’ve received an offer code, you can add it to the “Enter Code” section on the checkout page. Your offer will be applied instantly!
Click here and select “Healthy Rewards” to email us about any potential problems with the app.
From the Sign In screen, click on the “Forgot Password?” prompt. Enter your email address and hit submit. You will receive an email with a password to log in. You can change your existing password at any time from the “Manage Account” section from the sidebar menu.
You can use the “Locations” search bar and search by City, Address, or Zip Code. Be sure to tap “Use My Location” to easily find a store near you.
See our location hours on the “Locations” page, accessible from the home screen of this app.
We love hearing from our guests and value your feedback. Have feedback on your visit, please submit a survey at www.smoothiekingfeedback.com. Have a suggestion or question, please submit an inquiry via contact us. If you are sharing feedback about a specific location, please include the store’s physical address or the store number located at the top of your receipt. You can also contact the store directly to share your feedback.
Find answers to our most commonly asked questions for Employment, Nutrition, Allergens and Healthy Rewards here in our FAQ’s.
You can view the Terms of Use here and Privacy Policy here. The Healthy Rewards Terms and Conditions can be found here.
Please be sure that you re-registered using the same email address that you used below. The same email address is needed to transfer points from your old account to the new account.
If you’re using the same email address and you’re still not seeing your points, please contact us here.
First, please be sure that you re-registered using the same email address that you used below. The same email address is needed to transfer points from your old account to the new account.
Next, open your “Manage Payment Methods” from the hamburger menu, then tap “Blender Bucks”. Any existing gift card funds and preload funds will be consolidated to create a single “Blender Bucks” bank.
If you’re using the same email address and you’re still not seeing your pre-existing gift card funds or preload dollars, please contact us here.
Please create a new account and please contact us here. We will need to manually transfer any existing points, gift card funds or preload value for you.
for Gmail:
Usernames can’t contain an ampersand (&), equal sign (=), brackets (<,>), plus sign (+), comma (,), or more than one period (.) in a row.
for AOL & Yahoo:
for yahoo - You can only use letters, numbers, periods (‘.’), and underscores (‘_’) in your email
Dollar signs ($) in email addresses are also not permitted.